Frequently Asked Questions

How to take logs

  • Connect the device to the PC and use the Serial Console Tool to open the serial port of the device.

  • Once the serial port is opened, Take the kernel and user space logs by running the following commands in the serial port tool.

sudo dmesg > dmesg.txt
sudo tar -cvzf system-logs.tar.gz /var/log

  • Once the logs are taken, close the serial port tool and disconnect the device from the PC.

  • Attach the logs to the issue.

Note

If the device is not booting up, then take the logs from the serial port tool and attach it to the issue.

  • Connect the device to the PC and use the UART Serial Console to open the serial port of the device.

  • Once the serial port is opened, Take the kernel and user space logs by running the following commands in the serial port tool.

sudo dmesg > dmesg.txt
sudo tar -cvzf system-logs.tar.gz /var/log

  • Once the logs are taken, close the serial port tool and disconnect the device from the PC.

  • Attach the logs to the issue.

Note

If the device is not booting up, then take the logs from the serial port tool and attach it to the issue.

How to report a bug

For reporting a bug, please follow the following template:

Issues and Questions Template

  1. Describe the problem

  2. Peripherals Connected

  3. Take Logs (how to take logs)

RkDeveloptool Crashes on Windows

If the RkDeveloptool crashes on Windows, then please follow the following steps:

  1. Make sure you have the latest version of the RkDeveloptool installed on your PC.

  2. Make sure you have the mentioned DriversAssistant drivers installed on your PC.

  3. Uninstall old RkDeveloptool and DriversAssistant from your PC. Then install the latest version of RkDeveloptool and DriversAssistant.

  4. If the above steps do not solve the issue, then please report the issue to the Rockchip tools repository.